Everything You Need as a Student
Access resources, support and services throughout your study journey.
Everything You Need to Keep Moving Forward
Your resources, support services and tools — all in one place.
Complaints & Appeals
We treat all complaints and appeals with the utmost seriousness. Our process is fair, transparent and responsive.
- Try to resolve the issue informally by speaking directly with the person involved or your trainer.
- If the issue is not resolved, complete the Complaints and Appeals Form and submit it to the student services team.
- Your complaint will be acknowledged within 5 business days and investigated thoroughly.
- You will receive a written outcome with reasons. If you disagree, you may appeal the decision within 20 days.
International students may escalate to the Overseas Students Ombudsman (ombudsman.gov.au). National Training Complaints Hotline: 13 38 73, ntch@education.gov.au.
Inclusion & Wellbeing
Academia of Trade is committed to providing a learning environment free from discrimination, harassment and bullying.
- We do not tolerate any form of discrimination, harassment or bullying
- All students have equal access to learning resources and support services
- We actively celebrate the cultural diversity of our student community
- Reasonable adjustments are available for students with disabilities or additional needs
- All student information is treated with strict confidentiality
Career Services
Career guidance and employment preparation support, access to job listings through our industry partner network, and advice on resumes, interviews and your rights as a worker in Australia.
Welcome to Academia of Trade
Everything you need to get started — from your application through to your first day of class.
Choose Your Course
Browse our course guide and find the qualification that matches your goals and experience.
Submit Your Application
Complete the online application form and submit your supporting documentation.
Complete LLN Test
All new students are required to complete an LLN assessment prior to enrolment.
Receive Your Letter of Offer
Once your application is assessed and approved, you will receive a Letter of Offer.
Accept Your Offer & Pay Your Fees
Sign and return your Written Agreement and pay the required initial tuition fees.
Apply for Your Student Visa
International students must apply for an Australian Student Visa (subclass 500).
Attend Orientation
Orientation is mandatory for all new students and takes place on your first day of study.
General Entry Requirements
Entry requirements vary by course. Always check the individual course page for specific requirements.
- Minimum completion of Year 10 (Certificate III) or Year 11/12 or equivalent (Diploma and Advanced Diploma)
- Non-school leavers may be selected on the basis of vocational experience, previous study and LLN assessment results
- Minimum age of 18 years at the time of enrolment
- Language, Literacy and Numeracy (LLN) assessment prior to enrolment — used to identify support needs, not as a pass/fail barrier
- IELTS overall score of 6.0 (or equivalent), no individual band below 5.5; results no more than 2 years old
Your First Day: Orientation
Orientation takes place on the first day of your course at our Parramatta campus and covers:
- Facilities, resources and services available to students
- Your rights and responsibilities as a student
- Emergency evacuation procedures and safety information
- Policies on course progress, attendance, deferral, suspension, cancellation, fees and refunds, complaints and appeals
- Student visa conditions relating to course progress and attendance (international students)
Support & Resources
Tools, information and services to help you succeed.
Student Forms
- ✓Enrolment Form
- ✓Change of Enrolment Form
- ✓Course Cancellation/Withdrawal Form
- ✓Deferral/Suspension Application Form
- ✓Course Credit/Credit Transfer Form
- ✓Confirmation of Enrolment (CoE) Request
- ✓Complaints & Appeals Form
- ✓Change of Personal Details Form
- ✓Fee Payment / Payment Plan Request
Need a form? Contact student services and we will send it to you.
Useful Links
- LMS Login — access your online learning platform ↗
- Download the Student Handbook ↗
- USI — Create or verify your USI ↗
- Department of Home Affairs — visa information ↗
- Fair Work Ombudsman — your worker rights in Australia ↗
- Overseas Students Ombudsman ↗
The handbook covers your rights and responsibilities, academic policies, support services, complaints and appeals, fees and refunds, orientation, and visa and compliance information for international students.
Key Policy Summaries
An overview of your most important rights and obligations as a student.
Fees & Refunds
Tuition fees are outlined in your Letter of Offer and Written Agreement. Refund entitlements depend on the circumstances of withdrawal. Where Academia of Trade cancels a course, a full refund of unspent tuition fees will be provided. For student-initiated withdrawals, refund entitlements are calculated in accordance with our Fees and Refunds Policy.
Deferral, Suspension & Cancellation
Students may apply to defer or suspend their studies in certain circumstances, including compassionate or compelling grounds. Requests must be submitted in writing with supporting documentation. International students should be aware that any change to enrolment status must be reported to the Department of Home Affairs and may affect visa conditions.
Privacy
Academia of Trade collects and stores student personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Your information is used for the purposes of enrolment, training delivery, assessment and regulatory reporting.
Course Progress & Attendance
All students are required to maintain satisfactory course progress and attendance throughout their enrolment. Satisfactory progress is defined as successfully completing at least 50% of the course requirements in each completed term. For international students, course progress requirements are linked to student visa conditions.
Complaints & Appeals
All students have the right to make a complaint or appeal a decision made by Academia of Trade. The internal complaints and appeals process is free of charge. Where a complaint is not resolved internally, students may escalate to the Overseas Students Ombudsman (international students) or the National Training Complaints Hotline.
External Complaints & Regulatory Bodies
Overseas Students Ombudsman (OSO): www.ombudsman.gov.au/making-a-complaint/overseas-students
National Training Complaints Hotline: 13 38 73 (Monday–Friday 8am–6pm nationally), ntch@education.gov.au
Australian Skills Quality Authority (ASQA): www.asqa.gov.au/complaints
Questions about a policy, or need a copy of a document? Contact student services: info@academi.edu.au · 02 8912 41 41 · Monday–Sunday, 8:00 AM – 10:00 PM.
Frequently Asked Questions
Can I work while studying at Academia of Trade?
Yes. International students on a student visa can work up to 48 hours per fortnight, supporting themselves while they build their future.
What entry requirements do I need?
Entry requirements vary by course. Generally you must be at least 18 years old, have completed Year 10, 11 or 12 (or equivalent, depending on the course), hold an IELTS overall score of 6.0 or equivalent (no band below 5.5), and complete a Language, Literacy and Numeracy (LLN) assessment before enrolment. Trades students also need a White Card before working on site. See each course page for full details.
Is my qualification nationally recognised?
Yes. Our qualifications sit within the Australian Qualifications Framework (AQF) and are delivered by Academia of Trade, a government-approved Registered Training Organisation (RTO 45739, CRICOS 03940J).
Where are your campuses?
Our main campus is at Ground Floor, 12-14 Wentworth St, Parramatta, NSW 2150. Trades students also train at our workshop at 1/3 Carnegie Place, Blacktown, NSW 2148.
How long do courses take?
Course length depends on the qualification — see the duration shown on each course page. Short courses such as the White Card and First Aid & CPR take one day.